1.1 Our address is Molukkenstraat 71-1, 1095AX in Amsterdam, the Netherlands. Our registered BTW number is NL252661126B01.
1.2 You can contact us at email@example.com, or by writing to us at to our postal address above.
1.3 If we have to contact you we will do so by telephone, email or (if necessary) by post, using the contact details you provided to us when placing your order.
2.1 Our acceptance of your order will take place when we email you a confirmation.
2.2 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because we have sold out of limited production run products or because we have identified an error in the price or description of the product.
2.3 We will assign an order number to your order and tell you what it is when we accept this. It will help us if you can tell us the order number whenever you contact us about your order.
3. Our products
3.1 We strive to ensure that the website does not have any technical problems and that products displayed are available. However, as our products are typically produced in very limited production runs and released on our website, we cannot guarantee the availability of the website or that any products on the website will be available for purchase. In the event that your ordered items are unavailable we will notify you as soon as we can.
3.2 Please note that colours on our website may vary slightly depending on how your monitor is calibrated and which operating system your computer or mobile device uses. We do our very best to make sure all our images are true to the actual product you are purchasing but we can’t guarantee a perfect match every time due to almost limitless variations in home monitor set ups and operating systems.
4.1 Products ordered online will be shipped to your address using UPS. The costs for delivery are as displayed on our website.
4.2 You own a product once we have received payment in full.
4.3 If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
5. Price and payment
5.1 The price of the order (which includes Dutch BTW when applicable) will be in Euro and will be indicated during the order process. We accept payment for orders by iDeal, Visa, MasterCard, American Express.
6. Returns policy
6.1 You can return your products for a full refund, provided we receive them within 14 days and in perfect original condition and in the original packaging and with all tags attached.
For a refund, please send an e-mail to firstname.lastname@example.org. You are responsible for any return shipping charges with the exception of returns of faulty items or items that are described or priced incorrectly. For your protection, please be sure to return your products via recorded or registered post. Your refund will be made by the method you used for payment as soon as possible and in any event within 14 days of us receiving your return.
6.2 Due to the limited availability of our products, we cannot hold stock for exchanges. If you wish to purchase another item by way of an exchange, then you must submit a new order online, although please note that certain items may no longer be available due to the limited production runs of our products.
6.3 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced on the website. If the product's correct price at your order date is higher than the price stated, we will contact you and offer you the option to either confirm your order at the correct price or cancel your order. If the correct price at your order date is lower than the price stated, we will refund you the difference.
7. Your additional statutory right to cancel the contract
If you are a customer in the EU or in Norway, Liechtenstein or Iceland, you have a statutory right to cancel any order you place with us within 14 days of receiving your order. This is an additional and separate right to our returns policy (set out above). You may choose either method to return orders.
If you are a non-EU customer, this cancellation right is not available to you. Please use our returns policy.
7.1 You may cancel your order by emailing us at email@example.com.
7.2 If your order has already been received, you have a legal right to change your mind within 14 days after the day on which the products come into your possession and receive a refund. The following terms apply to this cancellation right:
(a) To cancel, you must inform us within 14 calendar days of the day on which you receive the product. You can contact us via email: firstname.lastname@example.org.
(b) You must return the product to us in perfect original condition in the original packaging and with all tags attached within 14 calendar days. You are responsible for any return shipping charges. For your protection, please be sure to return your products via recorded or registered post.
(c) We will refund you the price you paid for the products. However, we may make deductions from the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which means they are not in perfect original sale-able condition in the original packaging and with all tags attached. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(d) We will make any refunds due to you as soon as possible, and in any event within 14 days after the day on which we receive the product back from you or, if earlier, 14 days after the day on which you provide us with evidence that you have sent the product back to us.
8. Our rights to end the contract
8.1 We may end the contract for a product at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due.
8.2 If we end the contract in the situations set out in paragraph 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
9. Queries and complaints
9.1 If you have any questions or complaints about the product, please contact us. You can email us at email@example.com.
10. Our responsibility for loss or damage suffered by you
10.1 You have certain rights under the law, including that any products you order through this website will be of satisfactory quality, fit for their intended purpose, and will conform to your order and any description given on this website. Nothing in these terms and conditions will affect your legal rights.
10.2 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
10.3 We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, loss of goodwill, business interruption or loss of business opportunity (and in each of these cases whether the losses suffered are direct or indirect). This is subject to paragraphs 11.1 and 11.4.
10.4 Nothing in these terms and conditions will have the effect of limiting or excluding our liability (i) for death or personal injury caused by our negligence, or (ii) fraudulent misrepresentation, or (iii) any other liability which cannot be excluded or limited under applicable law, such as your legal rights referred to in paragraph 11.1 above.
11. Other important terms
11.1 We may change these terms and conditions from time to time.
11.2 We may transfer our rights and obligations under these terms to another organisation or deal with them in any other way that we consider appropriate.
11.3 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
11.4 Nobody else has any rights under these terms and conditions. This contract is between you and us. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
11.5 If a court or relevant authority finds part of these terms are unenforceable, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.